Job Description

Our client is seeking an experienced ServiceNow Developer/Analyst to support, enhance, and evolve their ServiceNow platform following a major ITSM implementation. This is a strategic role focused on ensuring a stable, scalable, and efficient ServiceNow environment that supports business operations and continuous improvement.

The successful candidate will work closely with internal stakeholders, technical teams, and third-party partners to optimise workflows, manage platform upgrades, support integrations, and drive adoption across IT service processes.

KEY RESPONSIBILITIES

  • Analyse business and technical requirements, define priorities, and produce clear functional and technical specifications
  • Act as a key point of contact for ServiceNow-related initiatives, communicating progress, risks, and timelines to stakeholders
  • Lead and support the end-to-end implementation and enhancement of ServiceNow modules (e.g. ITSM, ITOM, CMDB, CSDM)
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