Job Description
Responsibilities
- Implementation, enhancements and support of the on-prem ServiceNow platform, covering infrastructure, applications, integrations, Kafka messaging, and related components.
- Implement, configure, and support ServiceNow modules, including ITSM, FSM, CSM, CMDB, and CSDM.
- Develop and maintain third-party integrations using APIs, web services, and middleware tools.
- Troubleshoot and resolve complex platform issues and ensure system stability and availability.
- Collaborate with cross-functional teams to gather requirements, design solutions, and deliver enhancements.
- Ensure adherence to operational best practices, security policies, and platform governance standards.
- Prepare documentation, runbooks, and operational guides for internal teams.
- 6+ years of hands-on experience with ServiceNow implementation.
- Strong expertise in I...
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