Job Description
**Company Description**
The NETZSCH Group is a German company founded 150 years ago, with 50 years of operations in Brazil.
The company operates through three main units**:Analysis and Testing**, **Grinding and Dispersion** and **Pumps and Systems**. Additionally, **Techco.lab** serves as a fourth business unit, providing its services to other NETZSCH branches, on tech areas.
With innovative solutions, NETZSCH empowers its customers to create exciting products for a sustainable and innovative world!
**Tasks & Responsibilities**:
- Collaborate with IT stakeholders to translate business requirements into functional solutions on the ServiceNow platform.
- Collaboration with external IT service providers involved in the development of ITSM functions.
- Create reports, dashboards and data visualizations to support IT operations.
- Troubleshoot technical issues and bugs and perform root cause analysis.
- Participate in agile ceremonies (e.g. sprint planning, daily ...
The NETZSCH Group is a German company founded 150 years ago, with 50 years of operations in Brazil.
The company operates through three main units**:Analysis and Testing**, **Grinding and Dispersion** and **Pumps and Systems**. Additionally, **Techco.lab** serves as a fourth business unit, providing its services to other NETZSCH branches, on tech areas.
With innovative solutions, NETZSCH empowers its customers to create exciting products for a sustainable and innovative world!
**Tasks & Responsibilities**:
- Collaborate with IT stakeholders to translate business requirements into functional solutions on the ServiceNow platform.
- Collaboration with external IT service providers involved in the development of ITSM functions.
- Create reports, dashboards and data visualizations to support IT operations.
- Troubleshoot technical issues and bugs and perform root cause analysis.
- Participate in agile ceremonies (e.g. sprint planning, daily ...
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