Job Description
Position Description:
JD2 – SRE: Digital Channels Application Support
Experience: 5–8 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)
Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices)
Responsibilities
Act as SRE for Digital Banking, Middleware, and Infra components.
Provide production support for Internet Banking, Mobile Banking, Cards, Payments, Digital Wallets, APIs.
Troubleshoot customer authentication flows (SSO, OAuth, 2FA, session management).
Lead and drive P1/P2 bridge calls, coordinating with app, infra, DB, and network teams.
Support API-driven integrations with third-party fintech/payment partners.
Perform proactive monitoring, certificate renewals, and infra health checks.
Enhance observability (Dynatrace, Logscale, Splunk, Grafana, Bigpanda, ThousandEyes).
Propose and implement automation solutions (Jenkins, A...
Ready to Apply?
Take the next step in your AI career. Submit your application to CGI today.
Submit Application