Job Description
Required Skills and Experience
Core ServiceNow Modules and Functionalities:
IT Service Management (ITSM): Incident, Problem, Change, and Request Management.
IT Operations Management (ITOM): Discovery, Service Mapping, Event Management, and Cloud Management.
IT Asset Management (ITAM): Asset and Configuration Management, Software Asset Management (SAM).
Customer Service Management (CSM): Case Management, Service Portal, and Knowledge Management.
Human Resources Service Delivery (HRSD): Employee Onboarding, Case Management, and Knowledge Base.
Governance, Risk, and Compliance (GRC): Risk Management, Policy and Compliance, and Audit Management.
Integration Hub and APIs: Automating workflows and integrating with third-party tools.
Custom Application Development: Building custom workflows, applications, and dashboards.
Development Skills:
Strong proficiency in ServiceNow scripting (e.g., JavaScript, Business Rules, Client Scripts, and Workflows).
Experien...
Core ServiceNow Modules and Functionalities:
IT Service Management (ITSM): Incident, Problem, Change, and Request Management.
IT Operations Management (ITOM): Discovery, Service Mapping, Event Management, and Cloud Management.
IT Asset Management (ITAM): Asset and Configuration Management, Software Asset Management (SAM).
Customer Service Management (CSM): Case Management, Service Portal, and Knowledge Management.
Human Resources Service Delivery (HRSD): Employee Onboarding, Case Management, and Knowledge Base.
Governance, Risk, and Compliance (GRC): Risk Management, Policy and Compliance, and Audit Management.
Integration Hub and APIs: Automating workflows and integrating with third-party tools.
Custom Application Development: Building custom workflows, applications, and dashboards.
Development Skills:
Strong proficiency in ServiceNow scripting (e.g., JavaScript, Business Rules, Client Scripts, and Workflows).
Experien...
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