Job Description

P1C3STS

  • Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
  • Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
  • Understand the requirement for the enhancement and work on the enhancement and fixes for ServiceNow ITSM platform.
  • Client communication for providing the status updates on enhancement stories, defects and incident tickets.
  • Resolution of client-reported incidents in a timely and efficient manner.

3+ years of experience in ServiceNow ITSM, in a Telecom environment or similar technology-led industry.

  • Prier experience and understanding on ServiceNow development and integrations for ITSM module.
  • Experience with ServiceNow issues analysis and fixing for ITSM modules.
  • Oversee the incident and problem management ...

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