Job Description


Duration: + months with possibility of extension




Job Description:

Summary: The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and imaplement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in accordance with best practices and organizational goals.


Required Skills & Experience:
  • + years of ServiceNow experience, with at least + years in technical leadership roles.

  • Deep understanding of ServiceNow platform capabilities and architecture.

  • Develop and customize CSM components such as: Case Management
    Account & Contact Management
    Entitlements, SLAs, and Contract Management
    Customer Portal / Service Portal widgets
    Playbooks for CSM, Agent Worksp...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to US Tech Solutions today.

    Submit Application