Job Description

ServiceNow CSM Architect (Hands-on Technical Lead)

Role Overview

We are seeking an experienced ServiceNow CSM Certified Architect with strong hands-on development capability to lead the technical delivery of a multi-workstream ServiceNow transformation programme.

The Architect will own solution design and technical governance across:
  • CSM data model extension & product segmentation

  • Service Portal (web/mobile) implementation

  • Content Management & Publishing configuration

  • Multi-channel communications integration (Email, Push, WhatsApp)
This role requires a balance of architecture leadership, hands-on configuration, and technical oversight of developers.

Requirements

Solution Architecture & Design
  • Own end-to-end technical architecture across all work packages
  • Design scalable CSM da...

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