Job Description
ServiceNow CSM Architect (Hands-on Technical Lead)
Role Overview
We are seeking an experienced ServiceNow CSM Certified Architect with strong hands-on development capability to lead the technical delivery of a multi-workstream ServiceNow transformation programme.
The Architect will own solution design and technical governance across:
- CSM data model extension & product segmentation
- Service Portal (web/mobile) implementation
- Content Management & Publishing configuration
- Multi-channel communications integration (Email, Push, WhatsApp)
This role requires a balance of architecture leadership, hands-on configuration, and technical oversight of developers.
R...
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