Job Description

Job Title: ServiceNow CRM

Location: Remote

Job Type: Full time

Key Responsibilities

  • Define and lead the offshore ServiceNow Customer Workflow (CSM/FSM) practice strategy and growth roadmap.
  • Drive revenue enablement through presales support, RFP solutioning, estimations, and client presentations.
  • Oversee end-to-end delivery of ServiceNow CSM, FSM, customer portals, and CRM integrations across global clients.
  • Establish delivery governance, quality standards, risk management, and performance KPIs.
  • Build, mentor, and scale a high-performing offshore ServiceNow CRM team (Architects, Leads, Developers).
  • Develop reusable accelerators, best practices, and capability frameworks to enhance competitiveness.
  • Act as senior escalation point for key client engagements and ensure delivery excellence.
  • Collaborate with global sales, alliance...

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