ServiceNow CPQ – Business Analyst (BA)

Location:  Remote

Employment Type: Contract (Duration 6 months, 3+3 months of extention)

Key Responsibilities:

• Work closely with clients to understand business needs, challenges, and expectations related to ServiceNow CPQ / CRM.


• Gather, analyze, and document business requirements in the form of user stories, BRDs, or functional documents.


• Suggest appropriate solutions, workflows, and best practices aligned with CPQ and CRM processes.


• Act as a bridge between business stakeholders and technical teams.


• Conduct and facilitate scrum ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives.


• Manage and support Agile/Scrum processes, ensuring timely delivery and clear communication.


• Track progress, dependencies, and risks, and escalate when r...