Job Description

Must-Have

  • 5+ years of ServiceNow development experience with a focus on ITOM applications.
  • Strong knowledge of Discovery, Service Mapping, Event Management, and Orchestration.
  • Proficiency in JavaScript, Glide API, MID Server configuration, and IntegrationHub.
  • Hands-on experience integrating with monitoring tools (SolarWinds, Splunk, Dynatrace, AppDynamics, Nagios).
  • Experience in CMDB architecture, CI classes, relationships, and reconciliation rules.
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist – ITOM (preferred).
  • Good understanding of ITIL v4 processes (Event, Incident, Change, Configuration).
  • Develop and configure ServiceNow ITOM modules including:
    • Discovery & CMDB population (using probes, sensors, and patterns).
    • Service Mapping to define application dependencies.
    • Event Management with third-party monitoring ...

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