Job Description

Description

:ServiceNow Business Process Champion

The Business Process Champion (BPC) is a hybrid role that sits between the ServiceNow technical development team and business stakeholders. Their job is to ensure that the Platform solves business problems instead of automating bad processes. They are often referred to as Business Process Consultants or Business Analysts.

They are the advocates for the platform. They don't just gather requirements; they also challenge the status quo and drive out of the box best practices to minimize technical debt and drive data quality.

KEY ACCOUNTABILITIES

  • Process Design & Re-engineering – lead workshops to map current processes and design workflows to leverage ServiceNow capabilities to meet business outcomes

  • Requirement Translation – convert business requests into structured, detailed stories and functional specifications that developers can build, in partnership with design...

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