ServiceNow Architect

ServiceNow Solution Architect and play a pivotal role in shaping our ServiceNow practice. Drive innovation in service and project delivery, ensuring our solutions meet our clients' needs. Collaborate with cross-functional teams to implement strong strategies for IT Service Management (ITSM), Strategic Portfolio Management (SPM), IT Operations Management (ITOM) and Customer Service Management (CSM).

Responsibilities

Key Responsibilities Solution Design & Architecture

• Lead the architecture and design of ServiceNow solutions within our Central of Excellence Delivery Platform and Team, ensuring alignment with business requirements and standard methodologies.
• Define technical standards, guidelines, and governance to align ServiceNow implementations across teams (Professional Service and Managed Service).
• Collaborate with collaborators, customers, partners, and team members to translate business needs into Se...