Job Description

Job Summary

We are seeking a strong and seasoned ServiceNow Architect with deep expertise in AI-driven capabilities within the ServiceNow ecosystem . The ideal candidate will have extensive hands-on experience in architecting and implementing advanced solutions leveraging Now Assist, Virtual Agent, Agentic AI, Predictive Intelligence, Task Intelligence, and AI Control Tower (AICT) .

This role requires strategic thinking, strong technical leadership, and the ability to design scalable, intelligent ServiceNow solutions aligned with enterprise architecture standards.

Key Responsibilities

  • Lead end-to-end architecture and design of ServiceNow platform solutions.
  • Architect and implement AI-powered capabilities including:
  • Now Assist
  • Virtual Agent (Now Assist VA)
  • Agentic AI
  • Predictive Intelligence
  • Task Intelligence
  • AI Control Tower
  • Define AI governan...

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