Job Description

ServiceNow Analyst

Oliver James' client is a multinational company with a ServiceNow ITSM project on the way and is seeking an experienced ServiceNow Analyst to support the building and implementation of the platform. This role will be instrumental in deploying and maintaining the platform including managing biannual updates, developing work flows, conducting testing, delivering user training, and automating tasks, schedules, and reporting.

The ideal candidate will bring hands-on experience with ServiceNow implementations and upgrades, possess a good understanding of platform and functionality, and be well-versed in ITIL V3/V4 practices. A solid background in IT Service Management (ITSM) is essential, along with a proven ability to collaborate with stakeholders to streamline IT operations and support strategic goals.

Key Areas of Responsibility:

  • Define business priorities and create functional/technical specs with supporting documentation for a...

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