Job Description

We are seeking for a Service Transition Specialist to join our IT Service Management (ITSM) team. The role will report directly to the Service Transition Manager and will be responsible for ensuring the smooth and effective transition of services from project delivery into Business‑as‑Usual (BAU) operations.

The Service Transition Specialist will also provide secondary support as a backup to the Incident Manager, Problem Manager, and Change Manager, helping maintain continuity and resilience across all ITSM processes.

The Role

  • Lead and coordinate Service Transition activities to ensure new or modified services are successfully handed over to BAU teams.
  • Collaborate with project teams, service owners, and BAU stakeholders to ensure readiness and operational acceptance.
  • Maintain documentation, process adherence, and compliance with ITSM standards.
  • Serve as backup for Incident, Problem, and Change Management functions when required.
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