Job Description

Key Responsibilities

  • Establish the following, but not limited to, for new services:

    • - Service Definition
    - Support Models
    - Defined SLAs & OLAs
    - Governance Models which align with the project & support divisions
    - Operational Support cost model & budgets for the new service

  • Participate in Client stakeholder meetings and calls, work closely with Operations and Support Teams and will be the main Point of Contact leading the transition and implementation initiatives, working hand in hand with leadership team to develop strategic proposals and business cases for new/expanded offerings
  • Implement service standards & operational policies for business excellence
  • Help stabilize operations post-go-live
  • Support tuning up, formalizing and documenting the program of Business Integration
  • Liaise between business owners, project managers, design & development teams, operations teams, and partners/suppliers communicating be...

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