Service Territory Manager

The Opportunity

As a Service Territory Manager (STM), You will be responsible for strategizing and achieving the overall enrollment target of your territory, while leading a team of SAM and Premium Support Agents. You will serve as a “player coach” for your team, developing their skills, working tactically and strategically to increase team capability and efficiency. You will also be responsible for managing a portfolio of RPs, providing them with end-to-end service and support. As the primary point of contact for your accounts’ customer service needs, you will provide timely and impactful resolutions of escalated issues while fostering positive business relationships. This will be achieved through proactive account and application level analysis, and by educating your accounts on how best to leverage ApplyBoard products and services. Your relationship with key accounts will allow you to serve as a voice for our customers, providing regular feedback and contributing to strat...