Service Technician

Location: Flamstead (with travel to London and across the UK)

Reporting to: Technical Manager

This is a great opportunity for an experienced Audio Visual or IT service professional who is looking to transition off the tools and progress into a supervisory role. Working full‑time from our clients office, you will provide remote support to contracted customers and coordinate service activity across the UK. This role offers a clear development pathway towards becoming a Service Supervisor.

You will be the key point of contact for managing service tickets, organising engineer visits, and supporting customers remotely, while also carrying out occasional on‑site service work. Experience using ServiceNow is essential.

Key Responsibilities

• Service Ticket Management:
• Manage all UK service tickets using ServiceNow and other tracking tools. Ensure all service reports are completed, sanitised, and shared with c...