Service Technical Supervisor (Major Home Appliances)

Responsibilities:

• Develop and deliver technical training programs for service engineers, installers, and authorized service partners to enhance technical competency and service quality.
• Create, maintain, and update technical documentation, including service manuals, repair procedures, troubleshooting guides, and training materials.
• Provide technical support and guidance for complex product issues, escalations, and field repair activities.
• Analyze recurring technical issues, identify root causes, and work with Quality, R&D, and Product teams to drive corrective and preventive actions.
• Develop and manage technician certification and competency assessment programs to ensure consistent service standards.
• Monitor the technical performance of service centers and field engineers, identify capability gaps, and implement improvement plans.
• Support new product introductions by developing service readiness plan...