Job Description

What's the job?

A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. In this role you will:

  • You’ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
  • Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
  • Oversee safety, security & compliance routines across the store through your shift lead team.
  • Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.

    • What we need:

    Our Service Team Managers are key to running our business through their teams by delivering an ex...

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