Service Team Manager

About the Service Team

The Thumbtack Service Team brings the Thumbtack mission to life We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses.

About the Role

The Service Team Manager will be heading a team of Service Advocates responsible for ensuring that all professionals get best-in-class support whenever they contact Thumbtack Service by addressing their concerns correctly and accurately. A Service Manager's main responsibilities are ensuring that the team runs smoothly, KPIs and individual targets are met, team members are engaged and live up to our Thumbtack values, company policies are implemented, and continuous improvement of operations and processes are ensured. By effectively managing and leading the team, you help ensure that Thumbtack pros and customers are set up for success.

What you'll do

• Lead, coach, and develop team members through ...