Job Description
Service Team Leader
Elstree, Borehamwood
We are looking for an experienced and motivated Service Centre Team Leader to oversee the day-to-day operation of our Fusion Splicer Service Centre. This is a hands-on leadership role responsible for managing a team of service technicians, ensuring repairs and servicing are completed efficiently, and delivering excellent customer service.
Working closely with the Product Manager and other departments, you will help drive performance, maintain high quality standards, and ensure customer requirements are met.
Key Responsibilities as a Service Team Leader
Lead the day-to-day operations of the Service Centre.
Manage and prioritise repair, inspection and refurbishment workloads.
Line manage, motivate and develop a team of Service Technicians.
Approve service quotations and sales/service orders.
Monitor service performance and produce regular KPI reports.
Work with the Product Manager to manage stock ...
Elstree, Borehamwood
We are looking for an experienced and motivated Service Centre Team Leader to oversee the day-to-day operation of our Fusion Splicer Service Centre. This is a hands-on leadership role responsible for managing a team of service technicians, ensuring repairs and servicing are completed efficiently, and delivering excellent customer service.
Working closely with the Product Manager and other departments, you will help drive performance, maintain high quality standards, and ensure customer requirements are met.
Key Responsibilities as a Service Team Leader
Lead the day-to-day operations of the Service Centre.
Manage and prioritise repair, inspection and refurbishment workloads.
Line manage, motivate and develop a team of Service Technicians.
Approve service quotations and sales/service orders.
Monitor service performance and produce regular KPI reports.
Work with the Product Manager to manage stock ...
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