Service Support/Operations

Job Summary

We are seeking a Service Support / Operations & Deployment Engineer to support end-to-end IT operations, production systems, and deployment activities across enterprise environments. This role covers NOC, Service Desk (L1–L3), Production Operations, Data Center Operations, and Deployment Management, ensuring system stability, timely incident resolution, and successful hardware and software rollouts.

Key Responsibilities

Service Support & Operations

• Provide L1/L2/L3 support for production systems through NOC and Service Desk operations
• Monitor and support production operations, including batch execution and job scheduling (A-Auto, ASG Zena Scheduler)
• Perform data center operations, including system monitoring, health checks, and batch processing
• Support AS400 environments and related operational activities
• Handle incident, problem, and change management in line with ITIL processes
• ...