Job Description
Service Support Specialist I
**Department:** Service
**Location:** Duluth, GA
**About the role:** **WEG is hiring a Service Support Specialist I.**
The Service Support Specialist plays a vital role in supporting internal team operations and serving customers by overseeing No Fault warranty claims and other post-sales inquiries for WEG products. This position is responsible for handling and resolving customer complaints with a focus on efficiency and high-quality service, ensuring prompt resolution of issues and maintaining effective communication with both customers and internal teams.
**Primary Responsibilities:**
+ Provide after-sale support to customers via daily incoming requests (phone and email)
+ Take ownership of customer issues throughout the resolution process, maintaining effective communication and attention to detail to ensure customer satisfaction
+ Respond to questions related to warranty terms and conditions, ...
**Department:** Service
**Location:** Duluth, GA
**About the role:** **WEG is hiring a Service Support Specialist I.**
The Service Support Specialist plays a vital role in supporting internal team operations and serving customers by overseeing No Fault warranty claims and other post-sales inquiries for WEG products. This position is responsible for handling and resolving customer complaints with a focus on efficiency and high-quality service, ensuring prompt resolution of issues and maintaining effective communication with both customers and internal teams.
**Primary Responsibilities:**
+ Provide after-sale support to customers via daily incoming requests (phone and email)
+ Take ownership of customer issues throughout the resolution process, maintaining effective communication and attention to detail to ensure customer satisfaction
+ Respond to questions related to warranty terms and conditions, ...
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