Job Description

Is this role right for you?

In this role you will:

Increase Client Satisfaction and loyalty through Service Excellence by:

  • Delivering the desired Client Experience by consistently applying the Service basics **during all Client/ PB team interactions. **Provide consistently excellent client experiences and demonstrate ‘Our Service Promise’ by being best at the basics: Friendly, Willing to Assist, Efficient and Professional

  • Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate.

  • Demonstrating respect and knowledge in interactions with the APB/Banker 

  • Providing exceptional service and support combined with innovative approaches to resolving Client’s and the Private Banking Team’s service issues while adhering to policy and procedures,

  • Providing support to the PB Team with client concerns and complaints. Raise any client complaints to the PB Team that have been brought the Service...

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