Job Description

Job Summary:

Responsible for coordinating and serving as a key liaison between customers, technical support, and management by providing customer service, technical phone support, and service coordination. Utilizes strong organizational and technical aptitude to support aftersales operations, including on-call support, expense review, and interpretation of technical documentation.

ROLE (Job Description)

  • Maintain the department’s instrument inventory and calibration records for both in-house and field service equipment.
  • Perform administrative tasks, including opening and managing Service Orders, preparing service reports, and submitting expense documentation to the Accountability Department.
  • Create SAP tickets for Technical Support requests and assign them to the appropriate Aftersales Group member.
  • Coordinate with customers by sending the tariff form when a technician intervention is requested.
  • Manage assigned Service Orders,...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Piovan Group today.

    Submit Application