Job Description

Responsibilities / Tasks

Sales & Service Administration

  • Prepare, process, and manage sales quotations, proposals, service agreements, and related documentation.
  • Ensure all sales and service documentation is complete, accurate, and properly filed in accordance with company policies.
  • Maintain and regularly update customer records, pricing, and sales/service data in CRM and ERP systems (e.g., SAP, AXAPTA).

    • Order & Service Coordination

  • Track and follow up on service orders, spare parts orders, delivery schedules, and invoicing status.
  • Coordinate closely with logistics, finance, service engineers, and other internal teams to ensure timely and accurate order fulfillment.
  • Act as a liaison between customers and internal departments to resolve issues and provide updates on service progress.

    • Customer Support

  • Respond promptly and professionally to customer inquiries related to se...

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