Service Support Assistant

Based in our Cirencester office, this varied and rewarding role plays a key part in supporting the administration of a range of services across Publica Group, including Revenues, Benefits, Licensing and Environmental Services.

As a Service Support Assistant, you will provide comprehensive administrative support across multiple teams, helping to ensure the smooth delivery of high-quality services to our customers. Your responsibilities will include processing a wide range of administrative tasks, triaging enquiries, raising purchase orders and invoices, and maintaining accurate records.

You will be communicating with customers through a variety of channels, including face-to-face interactions, telephone calls and email correspondence, delivering a professional and customer-focused service at all times. The role also involves working collaboratively with colleagues across different departments to provide flexible support and help address resource gaps where needed. ...