Job Description
We are looking for a talented Service Supervisor to join our team specializing in Service for our Distribution Business Unit in Dublin, Ireland.
This role will require up to 10% of domestic and international travel.
In this role, you will make an impact in the following ways:
+ Team leadership and performance: Lead, coach, and develop service advisors and technicians to consistently achieve service KPIs and targets while building a high-performing, accountable team culture.
+ WIP reduction and flow management: Actively manage work in progress by prioritising jobs, removing blockers, and driving daily and weekly closures in line with monthly forecasts.
+ Customer satisfaction excellence: Champion NPS and Qualtrics by reviewing feedback, resolving open cases promptly, and embedding a customer-first mindset across the team.
+ Technical escalation expertise: Collaborate with Cummins CARE and L1, L2, and L3 specialists to ensure timely and effective resol...
This role will require up to 10% of domestic and international travel.
In this role, you will make an impact in the following ways:
+ Team leadership and performance: Lead, coach, and develop service advisors and technicians to consistently achieve service KPIs and targets while building a high-performing, accountable team culture.
+ WIP reduction and flow management: Actively manage work in progress by prioritising jobs, removing blockers, and driving daily and weekly closures in line with monthly forecasts.
+ Customer satisfaction excellence: Champion NPS and Qualtrics by reviewing feedback, resolving open cases promptly, and embedding a customer-first mindset across the team.
+ Technical escalation expertise: Collaborate with Cummins CARE and L1, L2, and L3 specialists to ensure timely and effective resol...
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