Job Description

Position Summary

The Service Supervisor is responsible for overseeing front-end operations and ensuring an exceptional customer experience. This role leads service team members, supports daily operational execution, and ensures compliance with company standards related to customer service, cash handling, and safety.


Key Responsibilities Operational Execution

  • Supervise daily front-end operations including check stands, self-checkout, and service desk
  • Ensure efficient customer flow and minimal wait times
  • Monitor register activity, cash handling procedures, and till accountability
  • Maintain cleanliness, organization, and readiness of all service areas
  • Support execution of promotions, programs, and front-end initiatives

    • Customer Service Excellence

  • Deliver outstanding customer service and lead by example
  • Handle customer concerns, complaints, and service recovery situations
    • ...

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