Service Stability Lead

Location: Cyberjaya

Description

The Service Stability Lead owns the end‑to‑end management of high‑severity incidents and underlying problems, ensuring rapid service restoration and permanent resolution of root causes. The role combines real‑time incident leadership with proactive and reactive problem management to ensure that:

• Major Incidents are effectively led, controlled, and communicated
• Root causes are identified, understood, and eliminated
• Trends and risks are proactively identified and mitigated
• Improvements are implemented through to completion via Change Management

Key Responsibilities

Major Incident Management (P1 / MI / MSI)

• Lead and coordinate all Critical Incidents to drive rapid service restoration.
• Act as the single point of control during incidents, directing resolver groups, technical teams, and stakeholders.
• Chair incident bridge calls and ...