Service Request Analyst

Are you passionate about driving service excellence and continuous improvement? An established global professional services organisation is seeking a skilled and motivated Service Request Analyst to champion Service Request & Catalogue practices within a secure enterprise environment.

In this pivotal role, you will ensure alignment with ITIL standards, conduct regular audits for accuracy and compliance, and lead initiatives to streamline and enhance the service catalogue.

Key Responsibilities

• Lead and manage Service Request & Catalogue practices aligned to ITIL best practice frameworks.

• Conduct audits of service requests and catalogue items to ensure accuracy, relevance, and compliance.

• Drive Continuous Service Improvement (CSI) initiatives across service request and catalogue offerings.

• Simplify and optimise the service catalogue to enhan...