Service Representative

Services Representative – CCBO Payments Operations

Base pay range: CA$20.50/hr - CA$20.50/hr

Role Overview

• Position: Services Representative for CCBO Payments Operations
• Department: Centralized wire hub
• Primary responsibility: First line of defense for wire payment processing

Key Responsibilities

• Transaction Processing
• Fulfill transactions accurately and on time
• Perform audits and reconciliations
• Address discrepancies and escalated issues
• Handle non‑routine situations
• Communication
• Respond to inquiries from internal and external stakeholders
• Follow up as needed
• Administrative Tasks
• Manage documentation and archive records
• Assist with report preparation
• Process Improvement
• Contribute to workflow enhancements
• Support t...