Job Description
Position: Service Recovery & Change Management Executive
Salary: Up to RM2,500
Location: Kuala Lumpur
Working Hours: Monday to Friday, 8:45 AM – 5:45 PM
We're Looking For:
Minimum a Diploma in Business Administration, Communication, or a related field as an added advantage.
(SPM result must have grade A for English/Mathematics/Add. Mathematics/ Account)
1 – 2 years of experience in a call centre or customer service role preferred.
Fresh graduates are encourage to apply (training will be provided).
Job Responsibilities:
• Monitor and evaluate service performance across customer touchpoints (call centre, email)
• Conduct regular quality audits and call or case evaluations
• Analyse customer feedback, complaints, and satisfaction survey data to identify improvement opportunities
Ready to Apply?
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