Job Description
As a **Service Program Manager** , you drive business-critical transformation within the IGT‑S Services organization. Your focus is on improving how the business operates by translating strategic priorities into tangible execution and measurable business outcomes.
You will work at the intersection of service operations, connected medical devices, remote service capabilities, software-enabled workflows, data-driven decision making and AI-enabled transformation. Your work will directly contribute to improving service effectiveness, scalability, customer experience and operational performance.
This is not a traditional program management role with predefined project methodology or execution track. You will often start with an ambiguous business challenge, define the problem, shape the transformation approach and drive execution from concept to measurable impact. You will work on complex initiatives spanning service operations, product development, software, quality, regulatory, data...
You will work at the intersection of service operations, connected medical devices, remote service capabilities, software-enabled workflows, data-driven decision making and AI-enabled transformation. Your work will directly contribute to improving service effectiveness, scalability, customer experience and operational performance.
This is not a traditional program management role with predefined project methodology or execution track. You will often start with an ambiguous business challenge, define the problem, shape the transformation approach and drive execution from concept to measurable impact. You will work on complex initiatives spanning service operations, product development, software, quality, regulatory, data...
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