Job Description

About the Role

:
  • The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
  • The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders

    • Job Responsibilities:

  • Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)
  • Support digital transition and maintain the accuracy of consumption, TOS, and service data
  • Coordinate with IT for new users or device-related issues
  • Ensure error-free documentation and adherence to the ticket-based callout process
  • Organise daily/weekly/monthly service schedules for all technicians across c...

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