Job Description

Description

:

Customer Relationship Management:

  • Customer Intake and Case Management. Establish scope of work and gather all required and necessary information to ensure Case quality and accurate Estimate/Quote creation.

  • Estimate / Quote creation

  • Provide advice on customer service requests and troubleshoot issues.

  • Develop and communicate estimated completion dates and alternate solutions.

  • Manage customer service and warranty repairs, and present estimates and final quotes.

  • Consistent communication with customers of repair status and follow up after repairs to ensure satisfaction.

  • Manage changes to scope, budget, and schedule, and ensure compliance with service-related policies.

    • Service Process and Project Management

  • Research, develop and establish the scope of work for the service request and compile mac...

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