Job Description
Job Description
About Role:
The Service Planner is responsible for driving service business growth, improving PS Share and inflow, enhancing dealer productivity, and strengthening customer experience across CoCo and FoFo service networks. The role combines analytics-driven planning, warranty & customer care excellence, automation, and cross-functional coordination to deliver scalable and profitable service operations.
Role Impact: Direct influence on service revenue growth, customer satisfaction, dealer productivity, and scalable service operations.
Key Accountabilities
About Role:
The Service Planner is responsible for driving service business growth, improving PS Share and inflow, enhancing dealer productivity, and strengthening customer experience across CoCo and FoFo service networks. The role combines analytics-driven planning, warranty & customer care excellence, automation, and cross-functional coordination to deliver scalable and profitable service operations.
Role Impact: Direct influence on service revenue growth, customer satisfaction, dealer productivity, and scalable service operations.
Key Accountabilities
- Improve PS Share and PS Inflow across the service network.
- Plan service business growth in line with manpower, infrastructure expansion, outlet addition, and profitability targets.
- Identify growth opportunities and gaps using Good–Bad analysis and network dispersion studies.
- De...
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