Service Partner Management Specialist

Job Responsibilities:

• Guides the design of moderate complexity service delivery processes and tools for partners, ensuring they align with strategic objectives and industry best practices.

• Handles the comprehensive training of partners service delivery methodologies, ensuring thorough understanding and effective implementation.

• Evaluates and enhances process performance, with a focus on regulatory compliance, operational efficiency, and end-customer satisfaction, providing recommendations for strategic improvements.

• Facilitates the onboarding of service partners, conducting in-depth assessments of their capabilities and ensuring they meet organizational standards.

• Resolves a wide range of moderate complexity requests in creative ways, demonstrating good judgment in selecting methods and techniques for obtaining solutions.

• Executes capability-building initiatives for service partners, creating targeted action plans to addres...