Service Owner JP923

A Service Owner works directly with program areas and delivery teams to actively deliver and improve government services. This role is hands on and embedded in the work—performing analysis, shaping solutions, resolving issues, and driving day to day progress across service delivery activities. The Service Owner applies business, technical, and user centered expertise to ensure services operate effectively and meet user, policy, security, and compliance requirements.

The Service Owner is responsible for doing the work required to move services forward, including defining service vision, breaking down work into achievable outcomes, prioritizing delivery activities, and addressing risks and constraints as they arise. They work closely with agile teams, vendors, and stakeholders to develop, test, refine, and implement solutions, and they contribute directly to planning, decision making, documentation, and delivery tasks.

In this role, the Service Owner conducts user r...