Job Description
- Own the full lifecycle of service delivery, ensuring alignment with government policy, security, and user needs.
- Define service priorities and outcomes, balancing delivery, risk, and compliance.
- Manage the full lifecycle of contracts and Statements of Work (SOWs), including amendments, renewals, and expirations.
- Lead end-to-end RFP processes including stakeholder engagement, evaluation, and contract award.
- Provide oversight of multiple vendors, ensuring accountability for deliverables, timelines, and service levels.
- Review and validate vendor invoices and manage payments through SAP/1GX systems.
- Drive vendor performance management and enforce corrective actions where needed.
- Identify opportunities to reduce costs and optimize vendor value.
- Support PCI compliance oversight, reporting, and remediation activities across ministries and agencies.
- Lead continuous improvement initiatives and service optim...
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