Service Optimization Specialist/Assistant Manager

As a Specialist/Assistant Manager in Service Optimization at GoGlobal, you will play a critical role in analysing, documenting, and optimizing our business processes. You will work closely with various teams to ensure that our processes are efficient, well-documented, and continuously improving. 

Roles & Responsibilities

• Lead process mapping, gap analysis, and reengineering initiatives to enhance operational efficiency, quality, and scalability. 
• Develop, review, and maintain clear and comprehensive Standard Operating Procedures (SOPs), including process documentation, workflows, flowcharts, and control frameworks. 
• Support end-to-end project management activities, including planning, scheduling, dependency tracking, and cross-team coordination to ensure on-time delivery. 
• Act as a key liaison between business stakeholders, project teams, and external partners to ensure alignment, clar...