Job Description
Take charge of service delivery as the Service Operations Manager at VTR, focusing on timely support and client engagement. Manage a dedicated service team across various regions.
As the Service Operations Manager, you will coordinate maintenance and support services while ensuring that the department operates efficiently and aligns with VTR's mission. The role includes managing customer care, scheduling, and personnel training. Strong leadership and communication skills are essential for this multifaceted position.
Key Responsibilities:
• Generate service reports for team and management review
• Collaborate with HR for team recruitment and training
• Follow up with customers through direct visits
• Input data into CRM accurately and efficiently
• Create preventive maintenance schedules for all products.
Requirements:
• Proficient in the Service Process and VTR manual creation
• Strong mentoring and leadership capabilities
• Ability to engage with senio...
As the Service Operations Manager, you will coordinate maintenance and support services while ensuring that the department operates efficiently and aligns with VTR's mission. The role includes managing customer care, scheduling, and personnel training. Strong leadership and communication skills are essential for this multifaceted position.
Key Responsibilities:
• Generate service reports for team and management review
• Collaborate with HR for team recruitment and training
• Follow up with customers through direct visits
• Input data into CRM accurately and efficiently
• Create preventive maintenance schedules for all products.
Requirements:
• Proficient in the Service Process and VTR manual creation
• Strong mentoring and leadership capabilities
• Ability to engage with senio...
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