Service Operations Manager (Ref: 196891)

Job Description

We are seeking a seasoned Service Operations Manager to assume ownership of the customer-support ecosystem, rebuild it for scale, and shepherd ongoing optimization. The role blends practical technical problem-solving with strategic program management to deliver proactive, reliable, and customer‑centric service. The selected candidate will guide improvements across field deployment, remote diagnostics, and depot repair, collaborating with Engineering, Quality, Operations, and Sales to strengthen product reliability and customer experience.

Key Responsibilities

• Architect and drive the end‑to‑end revitalization of the Customer Support function, instituting scalable processes and transparent service standards.
• Evaluate current operations to surface gaps and craft high‑impact enhancements in tools, workflows, and performance metrics.
• Deploy integrated ticketing, knowledge management, diagnostics, service tracking, a...