Job Description
**Job Title: Service Operations Manager**
**Job Description**
The Service Operations Manager leads the hardware repair and preventative maintenance operation for a medical device organization, treating it as a service business with full accountability for throughput, turnaround time, SLA performance, cost efficiency, and customer satisfaction. This role focuses on building and optimizing systems, processes, and accountability structures that enable a highly technical service team to scale reliably. As a key member of the Service Leadership Team, the manager collaborates closely with Product Management, Engineering, and peer Service Delivery functions to align operational capabilities with company goals and customer expectations.
**Responsibilities**
+ Oversee and lead end-to-end service operations to ensure key performance indicators such as repair turnaround times, throughput, SLA performance, first-time-fix rates, and cost per repair are consistent...
**Job Description**
The Service Operations Manager leads the hardware repair and preventative maintenance operation for a medical device organization, treating it as a service business with full accountability for throughput, turnaround time, SLA performance, cost efficiency, and customer satisfaction. This role focuses on building and optimizing systems, processes, and accountability structures that enable a highly technical service team to scale reliably. As a key member of the Service Leadership Team, the manager collaborates closely with Product Management, Engineering, and peer Service Delivery functions to align operational capabilities with company goals and customer expectations.
**Responsibilities**
+ Oversee and lead end-to-end service operations to ensure key performance indicators such as repair turnaround times, throughput, SLA performance, first-time-fix rates, and cost per repair are consistent...
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