Job Description


Position Summary

The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational excellence. This role is responsible for managing service standards, front-end efficiency, and team development while maintaining a safe, clean, and customer-focused store environment.


Key Responsibilities Front-End & Service Operations

  • Oversee all front-end operations including checkstands, self-checkout, customer service desk, and service departments

  • Ensure efficient checkout processes, minimizing wait times and maximizing customer satisfaction

  • Monitor daily operations to ensure service standards and procedures are consistently executed

  • Manage cash handling, tills, and front-end controls to ensure accuracy and compliance

    • Customer Experience

  • Champion a custo...

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