Job Description
What you will be doing:
Oversee the day-to-day BAU operation of core contracted services, ensuring services are delivered in line with SLAs, KPIs, quality standards and contractual commitments.Lead and manage a team of Service Delivery Managers, providing direction, support, development and clear operational priorities.Act as a key operational contact for the customer, ensuring clear communication, effective escalation management and timely resolution of service issues.Monitor service performance, resource levels and delivery risks, ensuring the right people, processes and controls are in place to maintain service stability.Work closely with engineering, architecture, security and service teams to improve ways of working, drive operational control and support consistent service delivery.Produce and oversee operational reporting, governance updates and service reviews for internal stakeholders, senior leadership and th...
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