Service Operations Manager

Job Type: Full-Time (In-office)
Location: Cranford, NJ
Schedule: Monday – Friday, 7:30 AM – 4:30 PM

Position Overview
We are seeking an experienced Commercial HVAC Service Operations Manager
to lead our service department. The ideal candidate must have a strong
commercial or industrial HVAC background and exceptional communication
skills. You will be responsible for supervising field teams, building
strong customer relationships, and managing vendor interactions to
ensure efficient, high-quality service.

Key Responsibilities
Team Leadership & Daily Operations
- Manage, train, and support service technicians, dispatchers, and
administrative staff.
- Oversee scheduling, dispatching, and workload distribution to ensure
safe, on-time job completion.
- On-Call: Participate in a manager on-call rotation (one week/month)
to handle emergency dispatching.
Customer Relations & Strategic Growth
- Act as the p...